Terms of service
2026-11-09 · ქართული · English · Русский
Service and contract
Caucasus Translations arranges human document translation and, where expressly quoted, notarization in Tbilisi, Georgia. Uploading a file is a request for a quote, not an instruction to start work. The team checks the document, language pair, copies, originals and intended use. The contract is formed when you expressly approve the current quote and its payment obligation. Opening an email or replying to it does not approve a quote.
Price and bank transfer
The approved total is in GEL and includes the translation, notarization and delivery charges shown in the quote and applicable taxes as stated on the invoice. No additional charge is imposed without agreement. For bank-transfer quotes, 50% is payable before work begins and the remaining balance before delivery. Use the invoice reference. Only funds actually received and confirmed by the team count as paid. A transfer receipt does not itself confirm payment. This is an advance payment, not an automatically non-refundable fee.
Timing and delivery
The quoted business-day period starts after approval, confirmation of the deposit, receipt of required originals/instructions and permission to start. Unless you expressly request an earlier start, work will wait until the 14-day withdrawal period ends. We confirm any change to the schedule. Digital delivery uses your verified account; physical collection or courier arrangements apply only as quoted. Notarial acceptance and requirements are confirmed by the team; uploading a scan does not guarantee it can be notarized.
Consumer withdrawal and refunds
For consumers buying for personal purposes, we offer a 14-calendar-day withdrawal period from contract formation. To withdraw, email info@caucasustranslations.com with an unambiguous withdrawal statement. You may use: “I withdraw from my translation service contract; order/reference: …; ordered on: …; name: …; address: …; date: …”. We acknowledge receipt by email. Applicable refunds are made without undue delay and within 14 calendar days of notification, using the original payment method unless otherwise agreed without extra cost. If you expressly request work to start during the withdrawal period, you acknowledge that the withdrawal right ends when the service is fully performed. This does not remove rights relating to defective services. We do not apply an automatic cancellation penalty or retain the deposit merely because it is a deposit. Other cancellations and any amount lawfully due are assessed under Georgian law, with a written explanation.
Quality, corrections and complaints
Send any concern, incorrect translation or missed requirement to info@caucasustranslations.com, identifying the order and the issue. We investigate and offer appropriate correction or other remedies required by Georgian law. Please supply accurate, legible documents and tell us the intended receiving authority before the quote. No clause restricts mandatory consumer remedies. You may also contact the Georgian Competition and Consumer Agency or a competent court.
Documents and account access
Selecting a file sends it for temporary analysis before email verification, without saving an order or creating a public file link. Upload only documents you are entitled to share and only information needed for the service. Documents may contain sensitive personal information. Access is limited to the verified email account and authorized staff handling the order. Automated text extraction and, if enabled, Google Cloud Vision assist evaluation; human review remains necessary. Do not share sign-in codes. A browser session lasts up to 30 days; log out on shared devices. The account displays orders associated with your verified email. Contact us for access, correction, deletion or other personal-data requests; statutory recordkeeping duties may require retention of invoice and transaction records.
Law and mandatory rights
Georgian law applies. Mandatory consumer and personal-data protections remain in force. Georgian text is provided for Georgian consumers; English and Russian versions assist understanding. Contact us if versions differ before approval. These terms do not exclude liability or remedies that cannot lawfully be excluded.
საქართველოს კანონი მომხმარებლის უფლებების დაცვის შესახებ
info@caucasustranslations.com